Want to make your rental experience worry-free? Then our Tiny Care Damage Coverage is the perfect addition to your subscription. Read on this page the benefits of Tiny Care and when your product is and is not covered.
How does damage coverage work?
Normal usage
If the product has been used normally and according to the manual during the rental period but has still been damaged, the Tiny Care Damage Coverage covers up to a maximum of €750 in damage.
Per product
The Tiny Care Damage Coverage can be used once and per rented product.
Exceptions
Theft, loss and intentional damage are not covered by Tiny Care Damage Coverage.
when will the damage be covered?
With intensive use, damage as shown in the image above may occur. This type of damage is simply covered by Tiny Care Damage Coverage.
This buggy has been too close to the fireplace and the frame has started to melt. This type of damage is not covered by Tiny Care Damage Coverage.
DO YOU STILL HAVE ANY DOUBT?
Are you still unsure whether the damage to your product still falls within the Tiny Care Damage Coverage? Send us an email at info@tinylibrary.nl with photos of the damage and we will be happy to take a look with you.
Do you want to rent a cargo bike? Then we have special Cargo Bike Damage Coverage .
FAQ
You can order from us as soon as you know which items you need. In the check-out you can indicate when you want to receive the products. Then your subscription will only start. It is very nice for us to know well in advance that you want to rent a product, so that we can ensure that there is sufficient stock and that you receive it on time.
The subscription starts on the day your order is shipped. Because we are very careful with our products, we ask you to confirm your identity via iDIN. As soon as you have confirmed your identity, we can send the product.
Tiny Library is not responsible for theft, loss or intentional damage. If your product is lost or stolen, please contact our Customer Care team immediately at customerservice@tinylibrary.nl .
You can claim the stolen or lost product on your own liability insurance.
We take into account that you use the rented products intensively, and babies and children sometimes make a mess of them (trust us, we know!). We don't find that a problem. With us you can rent your baby equipment without any worries.
In the case of fabric upholstery, you can wash it yourself (read the washing label carefully). Examples of wear or repairable damage: seam loose, small hole or stain in an inconspicuous area or paint that has slightly peeled.
Is there damage that we can no longer repair and that makes the product unusable or compromises safety? Report it to us as soon as possible and no later than within 24 hours.
Follow these steps in case of damage during your rental period
1. Report the damage within 24 hours. This can be done by sending an email to customerservice@tinylibrary.nl .
2. Photograph the damage of the damaged product and send us the photos as soon as possible, no later than 24 hours after the damage report has been made.
3. After your claim has been processed, you will receive a return label by email. Depending on the damage, you send the product back to our warehouse or to the manufacturer. If the product still works properly, you can also choose to continue the rental without repair or replacement product.
4. As soon as your product has arrived at our warehouse, our customer service will inform you about the repair options and any costs.
Please contact our customer service within 24 hours and report the damage. You will receive a new car seat and an invoice from us, so that the damage can be recovered from the car insurance.
Is your question not listed? Send us a message at info@tinylibrary.nl .
EXPERIENCES OF OTHER PARENTS
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