HOW TO RETURN?
Register your return directly via our returns portal and choose your desired return method: free returns by post, return it yourself to our warehouse in Weesp, or have your items picked up. You will receive an email with return instructions.
You do not have to clean the products thoroughly (we will take care of that), but we do ask that you return the product to us in a neat manner. View our cleaning tips here .
Stick the received return label on your package and take it to a parcel point, or have it picked up by the courier service.
We will update your subscription once we receive your return. From then on you will no longer pay for the returned product. You will receive an email confirmation of this.
Need other products for the next phase of your child(ren)? That's the advantage of renting! We look forward to seeing you again.
Click here to register your return directly via our returns portal. Use your order number from the confirmation email of your order. Lost your order number? You can easily request this via the link in the returns portal below the button.
Your subscription will end once we have received your product back. You will receive a confirmation of this via email.
You can return your product for free by handing it in with a return label at a DHL or DPD parcel point. You can also choose to have your package(s) picked up by the courier service. You pay €9.75 per package for this.
Do you have any more questions? Send us a message: customerservice@tinylibrary.nl