WHAT CAN WE HELP YOU WITH?

RETURNING YOUR ORDER

Have you enjoyed your rented products but would you now like to return them? View our return registration page with the steps you need to follow.

REPORT RETURN
Frequently Asked Questions

You can order from us as soon as you know which products you need. During checkout you can indicate when you want to receive the products. Your subscription starts when you receive the products. Because you have already paid for the first month in the webshop, the monthly amount for the following month will be collected a month later via direct debit.

For products such as a co-sleeper, we also recommend having them delivered a little earlier than your due date (we recommend 2 to 3 weeks before the date). If your child is born earlier, you will at least already have the co-sleeper at home.

Your subscription starts when you receive the products. Because you have already paid for the first month in the webshop, the monthly amount for the following month will be debited from your account a month later via direct debit.

With Tiny Library you take out a subscription for a minimum period. You choose this period yourself when ordering your product. After this minimum period, you can cancel the rental contract on a monthly basis. You always have the right to return unused products within 14 days of ordering.

The minimum rental term expires on the day after the end of the last term. After that, your subscription will be renewed monthly. This happens automatically. The start date of your subscription is the date on which the products were sent to you. You will also receive a notification by email when your subscription has been activated.

What a pity that you are leaving us! You can return the products when the minimum rental period has expired. You report your product return via the returns page .

You will then receive instructions on how to return the products and you will receive a return label or we will schedule a pick-up time.

If you want to cancel your subscription before the minimum rental period has expired, you will still receive an invoice for the remaining terms of the subscription.

CHECK OUT OUR FAQ FOR MORE

Is your question not listed? Send us a message at klantenservice@tinylibrary.nl

Tiny Library beeldmerk 2

OUR OFFICE

Nijverheidslaan 9, 1382 LE, Weesp, Netherlands

Mon - Fri, 09:00 - 17:00 | Sat - Sun, closed

klantenservice@tinylibrary.nl

+31 85 060 44 16

Would you like to collaborate with us? Send an email to collab@tinylibrary.nl

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