This is how you return a product

Zo retourneer je een product

Has your baby outgrown the products or do you no longer use the products? Then you can easily exchange or return the products. Read below how to do this.

Exchange product

We offer various products on our website that grow with your baby. For example, has your child grown out of the Stokke newborn set? Then exchange it for the baby set. Or exchange the carrycot of your pushchair for a seat. To exchange a product, we ask you for contact to take with us. There may be exchange costs associated with a new product.

Zo retourneer je een product

Register a return via Returnista

We do not have a notice period for returning your products. After your minimum subscription period has expired, you can return your product(s) at any time. You can return the product by first registering it via the button below. Then follow these steps:

  1. Log in with your email and order number. The order number consists of 4 digits and can be found in the e-mail with your shipping confirmation or on the return form. 
  2. You will now see an overview of the products you have at home. Select the products you want to return and indicate the reason for return.
  3. Choose how you want to return the products. You can choose to have the products picked up at your home (this costs €9.75) or to bring them to a pick-up point yourself (free). 
  4. Check the number of packages before confirming the return notification. For example, you send a stroller back in several boxes. 
  5. You will receive a return label from us. Note: this is valid for 5 days.
Register return
    Return product
    1. Wipe the products with a wet cloth. Check out our care page for more tips on how to properly return your products.
    2. Pack the products, add the return form and stick the return label on the box. Have you not received a return form or have you lost it? Then take contact with us on.
    3. Return the products via your chosen return method. As soon as we have received the product, we will cancel the subscription.  

    Retour

    Register return